1. No Refunds on Competition Entries
All competition entries are treated as digital products and are delivered instantly at the point of purchase.
For this reason, and due to the nature of prize competitions, we do not offer refunds under any circumstances, including but not limited to:
Accidental entry
Change of mind
Failure to read the competition description
Not using or missing discounts/codes
Entering the wrong competition
Claiming the competition “did not meet expectations”
Once an entry is submitted and payment is processed, it cannot be reversed.
2. Compliance With UK Prize Competition Regulations
Our competitions operate under UK prize competition and free-entry rules.
Because each paid entry provides a chance to win and the process begins immediately, entries cannot be cancelled or refunded.
3. Technical Issues During Purchase
If a technical issue occurs (e.g., payment taken but entry not received):
We will investigate the issue
Valid entries will be correctly allocated
Duplicate entries caused by system errors will be reviewed and corrected
While refunds are not provided, we will always ensure you receive any entry you paid for.
4. Fraud, Chargebacks & Abuse
Any fraudulent chargeback claim will result in:
Permanent account closure
Voiding of all future entries
Legal/administrative action where appropriate
We work closely with our payment provider to investigate disputed payments.
5. Cancellation of a Competition
In the rare event a competition is cancelled by us:
All paid entries will be refunded in full
Refunds will be sent using the original payment method
This is the only circumstance where refunds may be issued.
6. Contact Us
If you believe there has been an error with your transaction, contact us within 24 hours:
info@madmoneycompetitions.co.uk
07818396820
We will review the issue and ensure your entries are applied correctly.
